Sales Coordinator

Role Summary

The role of the Sales Coordinator is to provide an efficient and effective administrative support to the Sales & Marketing team. The Sales Administrator will provide an excellent level of customer service in line with current Company Procedures.


Primary Responsibilities:

• Key contact for selected customer accounts UK and overseas, as directed by the Key Account Manager

• To have a proactive relationship with the Business Development Managers and internal departments to ensure customer enquiries are responded to promptly and professionally within agreed timescales

• To administer the process of customer enquiry, requests for quotations, and sales order process in accordance with current company procedures

• Prepare quotations and proposals where required with supporting cost, delivery and technical details

• Ability to cross reference stock codes to drawing numbers and understand the relevance of the different drawing numbers

• Proactively chase quotations due to expire and identify and record reasons for lost opportunities

• To follow set procedures with regard to the measurement of delivery performance to customers, providing regular order updates outlining potential problems

• Regular review of order book in line with departmental KPI metrics

• Process export licence applications and administration in accordance with company policy and compliance

• To maintain an efficient filing and data management system

• To provide administrative support to the Business Development Managers and Business Unit Manager


Critical skills required:

• Determination to take on challenges and the belief in one’s own abilities and strengths

• An appreciation and understanding of IrvinGQ organisation, strategy, products/capabilities and branding

• An appreciation and understanding of the market IrvinGQ operates in including competitors, their products and customers

• Ability to understand and operate within relevant IrvinGQ policy and processes whilst using own initiative to complete tasks

• Knowledge and utilisation of other functional activities, processes and roles in support of business activity

• Ability to plan, manage, develop and sustain strong customer relationships through the delivery of a consistent positive customer experience, to maximise the business value

• Excellent general communication, presentation and interpersonal skills

• Flexible and able to adapt to change

• Highly organised with sound administration skills and the ability to work under pressure adhering to deadlines

• Pro-active approach to work – ability to build relationships with internal departments

• Ability to take responsibility for actions with a keen eye for detail and a low margin of error

• Hard working, motivated, positive and enthusiastic


Required qualifications / experience:

• IT Literate, possessing a working knowledge of Microsoft Office packages with specific experience in the use of Excel spreadsheets

• Proven experience of providing a higher level of administrative support whilst working under pressure

• Experience of customer service and associated administrative tasks

• Experience of dealing with customer complaints and achieving dual party resolution

• Proven ability to work as part of a team or on own initiative as required

If you are interested or know anyone who is interested in applying for the role, please submit your CV / Application form to Wendy Walker.