Sales Coordinator
Role Summary
The role of the Sales Coordinator is to provide an efficient and effective administrative support to the Sales & Marketing team. The Sales Administrator will provide an excellent level of customer service in line with current Company Procedures.
Primary Responsibilities:
• Key contact for selected customer accounts UK and overseas, as directed by the Key Account Manager
• To have a proactive relationship with the Business Development Managers and internal departments to ensure customer enquiries are responded to promptly and professionally within agreed timescales
• To administer the process of customer enquiry, requests for quotations, and sales order process in accordance with current company procedures
• Prepare quotations and proposals where required with supporting cost, delivery and technical details
• Ability to cross reference stock codes to drawing numbers and understand the relevance of the different drawing numbers
• Proactively chase quotations due to expire and identify and record reasons for lost opportunities
• To follow set procedures with regard to the measurement of delivery performance to customers, providing regular order updates outlining potential problems
• Regular review of order book in line with departmental KPI metrics
• Process export licence applications and administration in accordance with company policy and compliance
• To maintain an efficient filing and data management system
• To provide administrative support to the Business Development Managers and Business Unit Manager
Critical skills required:
• Determination to take on challenges and the belief in one’s own abilities and strengths
• An appreciation and understanding of IrvinGQ organisation, strategy, products/capabilities and branding
• An appreciation and understanding of the market IrvinGQ operates in including competitors, their products and customers
• Ability to understand and operate within relevant IrvinGQ policy and processes whilst using own initiative to complete tasks
• Knowledge and utilisation of other functional activities, processes and roles in support of business activity
• Ability to plan, manage, develop and sustain strong customer relationships through the delivery of a consistent positive customer experience, to maximise the business value
• Excellent general communication, presentation and interpersonal skills
• Flexible and able to adapt to change
• Highly organised with sound administration skills and the ability to work under pressure adhering to deadlines
• Pro-active approach to work – ability to build relationships with internal departments
• Ability to take responsibility for actions with a keen eye for detail and a low margin of error
• Hard working, motivated, positive and enthusiastic
Required qualifications / experience:
• IT Literate, possessing a working knowledge of Microsoft Office packages with specific experience in the use of Excel spreadsheets
• Proven experience of providing a higher level of administrative support whilst working under pressure
• Experience of customer service and associated administrative tasks
• Experience of dealing with customer complaints and achieving dual party resolution
• Proven ability to work as part of a team or on own initiative as required
If you are interested or know anyone who is interested in applying for the role, please submit your CV / Application form to Wendy Walker.